Shipping Policy

Last updated: 15 December 2022

Thank you for visiting and shopping at Rustic Upcycling Ltd 

Domestic Shipping Policy

Shipment processing time

All orders are processed within 24 hours of receipt of order. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

*Free shipping on orders of £50 or more.

Shipment to P.O. boxes 

Rustic Upcycling Ltd ships to addresses within the UK addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Rustic Upcycling Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

For any damages, please email info@rusticupcycling.com 

International Shipping Policy

We currently do not ship outside the UK.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be cancelled and refunded.

Rustic Upcycling Ltd will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

1. Email:      info@rusticupcycling.com 

We will file a claim with the shipping carrier. We will replace or refund your order when the investigation is complete. Allow up to 7 days for the investigation.